PRAGMA BED™ 10 YEAR LIMITED WARRANTY INFORMATION
CLOUD REST (SIMPLY COOL) 6” MEMORY FOAM MATTRESS
Pragma Corporation guarantees the repair or replacement of your mattress if it becomes unserviceable as a result of any material defect or inadequate workmanship. Please read through the limited warranty guidelines below and register your product by filling out and sending the enclosed warranty registration card within 30 days of purchase.
HOW LONG IS THE COVERAGE OF THE LIMITED WARRANTY?
The limited warranty coverage begins on the original date of purchase and lasts ten years. Repair or replacement of the mattress does not extend its limited warranty or begin a new limited warranty period.
WHAT IS COVERED BY THE LIMITED WARRANTY?
For a period of five years from the original date of purchase, the Pragma Cloud Rest (Simply Cool) 6” Memory Foam Mattress is warranted against defects in materials or workmanship such as defects or flaws on the zipper or seams of the zip-off outer fabric cover; zipper breaks.
For a period of ten years from the original date of purchase, the Pragma Cloud Rest (Simply Cool) 6” Memory Foam Mattress is warranted against the following: improper gluing of foam; visible indentation/sag beyond 0.75” (not associated with foundation or platform); splitting or cracking of material despite normal usage; defects or flaws caused by faulty materials, workmanship, or structure.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
The Pragma Cloud Rest (Simply Cool) 6” Memory Foam Mattress has been designed to work with a Pragma Bed foundation. Our warranty and other guarantees are based on tests conducted on our mattress with Pragma Bed foundations as “sets.” Therefore, substituting inappropriate manufacturers’ foundations or box springs will void this limited warranty. You will be required to provide proof as to the quality of the foundation being used with your mattress in the event of a warranty claim.
The limited warranty excludes the following: damage resulting from misuse or abuse caused by the purchaser; damage caused by repairs or part replacement by an unauthorized person; mishandling, physical abuse, burning, cutting, tearing; damage to any accessories supplied by the vendor or other dealer; modifications to the mattress without prior consent from Pragma Bed; use in an environment or commercial setting for which it was not intended; issues caused by use with an improper foundation; damage caused by improper care; stains or soils caused by customer use; normal body impressions of 2” or less; comfort preference; clearance products and floor models sold “as is”; bed height; transportation, shipping, and handling costs.
Pragma reserves the right to refuse service when the product is found to be soiled or in any unsanitary condition or when product failure is due to causes other than defective materials or workmanship.
This limited warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product “as is” and “with all faults.” All transportation costs are the responsibility of the purchaser. Purchaser must provide proof of purchase, claim sheet and required proof of damage for any warranty claim.