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Reviews

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Customer Feedback from Amy H.
Comments: I am very pleased with the quality, ease of assembly, appearance and durability of my platform frame. The ordering was easy and I was thrilled to be able to do business with a company that carries products made in the U.S.A as that has become a very important point for me when making any purchase. The delivery came when you all said it would be here and all the parts and instructions were easy to follow. I would make another purchase from your company and recommend your company to others.

Customer Feedback from Laura M.
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Good
Comments: Great looking, fun to assemble (all the parts were there!). The mattress is heavy and the conversion from chair to bed is a little awkward but works great for our pool house.


Customer Feedback from William K.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Good
Customer Service Rating: Excellent
Comments: EVERYTHING went well: Ease of purchase was still very good--the size of rolling drawers that I needed couldn't be obtained on Amazon. Using Amazon's link to Shop4Futon's site got me to the manufacturer's phone number. It was late night when I called, expecting to leave a message. I described the problem I had trying to order the Eco (Ekko?) sized rolling drawers. In the AM, the customer rep had completed a search, found three pairs of the right size, and passed the info on to the web site manager, who updated the in-stock status. He called me with that info, and I was able to buy the right rolling drawers. Kudos to him and the support team, who together were a model of rapid response and professionalism.
The items themselves were well-packed and straightforward to assemble using the connecting hardware-they supplied an Allen wrench for the main wood screws, and my electric drill/screwdriver had no problem attaching the wheels. When I was done, I looked like a craftsman! The ladder bottoms handled my larger items just fine, and Amazon customers suggested in comments that the delivery box sides themselves could be used as a drop-in bottom, well supported by the 1x2 ladder strips that were closely spaced. Did I say they are solid and strong?

The Shop4Futons folks also used Google's satisfaction guarantee program--since the rolling drawer materials had to come across the country to NM from Atlanta, I appreciated the free (to me) service in case the shippers had a bad day. No matter...the shipping boxes were as nice as the contents.

Thanks to all.


Customer Feedback from Ira A.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I purchased a trifold futon frame/lounger from Shop4Futons. The item I wanted wasn't super easy to find and this shop had the best prices.


Customer Feedback from Charles L.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Yesterday, I followed the instructions to build the Futon we ordered. All edges were rounded, all pilot holes were placed correctly. The instructions were easy to follow. Why is this important - As an accomplished woodworker who designs and builds precision furniture - my recent schedule (orders, way ahead of time available) prohibited building this frame which my wife wanted. Anyone with little or no experience would succeed with building the unit we received from Shop4Futons.




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